Complaints Procedure

At Herstmonceux Primary School our main objective is to create and maintain a safe, happy and healthy learning environment where every pupil can achieve their full potential. The staff and governing board work in a spirit of co-operation with parents, carers and other interested parties. Throughout the process we will be sensitive to all parties involved and act quickly to rectify any problems or deal effectively with any concerns.

It is in everyone's interest that concerns are resolved at the earliest possible stage therefore the school expects that complaints will be made as soon as possible after an incident arises and no later than three months afterwards. If the complaint is about a series of related incidents, they must raise the complaint within 3 months of the last incident. We will consider complaints raised outside this time frame if exceptional circumstances apply and the complaint can still be investigated in a fair manner for all involved.

This complaints procedure is for general complaints. The school must follow other procedures for complaints or appeals about the curriculum, special educational needs provision, exclusions and admissions. Staff disciplinary action, child protection issues or criminal investigation will also need to be handled differently. The school will inform the complainant which is the right process to follow when the concern is raised.

Our schools complaint and procedure policy is also available in the policies section of the website.

Complaints Policy